Our Approach

Our reputation for excellent customer service is the pinnacle of our success. Unlike many software providers, we believe in being there for our clients every step of the way – from the initial system demonstration, through continued use of AssessNET. Our support team places a great emphasis on ensuring that any issues and queries are resolved as soon as possible.

Account Management

From the minute you choose AssessNET, you are supported by a dedicated account manager. Our Account Managers play a crucial role in developing relationships with the client once implementation is complete. These relationships enable us to work closely with clients to understand changing business needs. With regular telephone conversations and management meetings we can ensure that we are providing the best possible level of service. Clients also have direct access via phone or email to our Helpdesk, made up of technical specialists, who will deal with any queries you may have there and then.

Implementation

Our training programmes can be tailored to cover hundreds of employees, or delivered on a one-to-one basis. With many training methods available, we can deliver directly to your employees or take a “train the trainer” route, all over a part or multi-day course. Courses are customised to the system configuration and the requirements of the client.

Training

AssessNETs applications are constantly evolving, ensuring they meet the requirements of our clients. We welcome feedback from clients and users to ensure that our development work is meeting their requirements. We take development requests from clients and users on-board to make the system their own.

Product Enhancements

We are continuously updating and enhancing its applications to ensure they meet the evolving requirements of our clients. We are keen to hear feedback from clients and users of our software so that the development work that we undertake is meeting their requirements.

Custom Developments

If AssessNET doesn’t include an aspect of Health and Safety that you require, we will discuss the option of custom developing a module, or modifying an existing module to your requirements.